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Supervisor, Fulfillment Operations


This is a Full-time position in Moline, IL posted May 2, 2021.

Company DescriptiondivvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging and improving the quality of life for our customers through innovative design and compassionate customer service.

We’re looking for top-tier talent to support our mission.Our company is professional but fun, dedicated yet quirky.

We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets.

We want to make a difference in the lives of our customers by treating them like friends and family.

We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.Vision/MissionOur vision is to fix and re-imagine healthcare for everyone.

Our mission is to engage customers by fixing all the problems around getting and taking their medications.

We’ve taken the first step by simplifying adherenceThe divvyDOSE Supervisor, Fill Operations is specialized and well trained on the team’s process and procedures.

The Supervisor role is designed to build a stronger, more cohesive team dynamic and positively impact the culture while assisting with the daily work of the team.The Fulfillment Operations Supervisor leads a team of pharmacy technicians who work multiple shifts to physically fill and prepare all medications for delivery to the customer.

Responsibilities include, but are not limited to, team leadership, employee development, continuous improvement, coordination with other departments, and other duties, as required.Roles and Responsibilities:+ A leader who manages with persistence and is driven by big challenges and has the ability to drive strategies to scale operations quickly/as needed+ Experience supervising operations in a fast-paced, technology centered environment with superior time management skills.

This individual will manage data gathered through BI, KPI’s, and company performance+ Experience coaching, supervising and scheduling a growing team (with 10+ team members) with the ability to communicate across a broad spectrum of roles within the company to provide efficient, consistent, and exceptional customer service+ A proven ability to identify operational challenges and/or opportunities by analyzing the available data and develop and execute plans to fix problems and take advantage of new business opportunities+ Skilled in change management strategies with the ability to provide examples+ Ability to hold team accountable for daily goals in a metric-driven organization and coach employees to meet metrics+ Strong technical skills – with a strong emphasis on Excel and BI tools with a proven ability to work within tight deadlinesKnowledge, Skills & Abilities:+ Strong attention to detail, ability to multitask, and remain highly organized in an ever changing environment+ Ability to understand strategic vision and then execute on a team/departmental level+ Comfortable in a role with a high level of confidentiality required+ Proven superior communication skills, both with teams and upper managementSchedule:Must be available to close two nights a week; 11:00
– 7:30 PM.The Supervisor reports directly to the Assistant Manager or Manager who oversees the team and manages the team workflow and personnel.Job Type: Full-timeFLSA Status: ExemptRequirementsEducation and Certifications:+ 2+ years of Management experience+ Preferred: Associate’s degree or applicable experience+ Experience in the pharmaceutical and/or healthcare industry is a plusAdditional Requirements:+ Must be legally eligible to work in the United States+ Employment is contingent upon successful completion of a drug screening and background check+ Valid Driver’s License and reliable transportation to work+ Standing on your feet at least 4 hours or an anticipated 50% of your scheduled shiftBenefitsIn addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.INSURANCE, PAID TIME OFF, & RETIREMENTFull-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance.

In addition, we’re proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage.

A 401k plan with employer contribution is available, too.EMPLOYEE INVESTMENTFor employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician.

With a rapidly-growing startup, the opportunities for advancement are numerous.SOCIAL EVENTSIn our company description, you can tell the divvyTEAM likes to have fun.

Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.divvyDOSE provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.

Applicants encouraged to confidentially self-identify when applying.

Local applicants encouraged to apply.

Drug-free work environment.

Must be eligible to work in the United States.