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Operations Manager

Apex Systems, Inc

This is a Contract position in Oak Brook, IL posted February 14, 2020.

Job Description Job : 1038717 GOALS/POSITION OUTCOMES The Manager of Technology Operations provides strategic direction for the Technology Operations teams which includes the following functions; 24×7 technical support, incident management and change management along with related components and environments utilized.

The core responsibility of this role is to ensure the security, availability, and performance of IT services, including end user technologies, business systems, and customer-facing applications.

The preferred candidate will have a strong knowledge of and experience managing operations across a broad set of IT functions, including data center infrastructure, networks, distributed applications, PCs and mobile devices, and user provisioning and management.

Specific areas of responsibility include operational standards and procedures, system monitoring, infrastructure, and DR/BCP.

This position is a managerial role and will have a direct report on their team.

The Manager acts as a leader within the SIO leadership team and is accountable for defining the direction and strategy of operations domain.

This position reports directly to the Director of Security Identity and Operations.

KEY FUNCTIONS/DELIVERABLES Responsible for all aspects of incident response and remediation.

This includes supporting and driving the troubleshooting of all aspects of infrastructure and middleware components.

Oversee and manage relationship with 3 rd party helpdesk support for customer facing issues.

Responsible for all aspects of operational stability and availability of infrastructure which include: systems, virtualization, networking, load balancing, fabric networking, backup and restoration services, and Storage Area Network, and middleware components.

Responsible for providing technical expertise regarding system upgrades, security requirements such as system hardening and patching, infrastructure improvements, monitoring, backup and restoration services, and configuration management.

Provide technological guidance and long-term direction for the organization to ensure the high performance, reliability and scalability of the company’s internal technology infrastructure and middleware components Responsible for providing direction, strategy, and support of backend IT services including Office 365, Unified Communications and Printing Development, implementation, testing, and maintenance of backup and Disaster Recovery (DR) protocols, contributing to enterprise Business Continuity Planning (BCP) Responsible for developing ITIL process for the organization representing Change, Problem and Incident management.

Develop and implement strategy for cloud infrastructure operations for AWS and other future cloud services.

Operations Management Duties Establishment, attainment, and reporting of IT service metrics (e.g.

SLAs, SLEs, OLAs) Creation and maintenance of operational runbooks and playbooks Management of IT vendors, including license compliance, renewals, product review and awareness, and support escalation Maintenance and patch management of all infrastructure and systems Asset Inventory and Management Administration of Office 365 Administration of Service Now working with 3 rd party support Administration of Zoom conferencing and other VOIP products Management Responsibilities Manage vendor and contractor negotiations and contracted work in support of the implementation of new technology Manage and lead Disaster Recovery and Business Continuity Planning efforts.

Build relationships with key business partners to identify and resolve business issues in order to provide excellent customer and end user experience Manage infrastructure lifecycle and ensure assets are supported and maintained.

Lead the team by setting priorities, coordinating work, and reporting accurate and timely information Support in leading enterprise level technology Ability to multitask and handle numerous assignments simultaneously Interpersonal, negotiation, and problem-solving skills Ability to develop, motivate, and coach a team Must be able to communicate effectively with a variety of audiences including the ability to deliver engaging, informative, well-organized presentations Manage the day-to-day operations of the data center, develop procedures for change control in the data center, and coordinate efforts for data center services and technical support.

External Constituents Provide support to member companies as needed.

EDUCATION/WORK EXPERIENCE/SKILLS REQUIREMENTS: TRAVEL REQUIREMENTS: Bachelors of Science in Computer Science or equivalent experience.

5 years of technical infrastructure work experience in a managerial role 7-10 years of experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies including the following: Linux-based operating systems Disaster Recovery and Business Continuity Planning Virtualization Network management Identity and Access Management SAN Storage Middleware and monitoring administration Backup and restoration services Disaster recovery services Issue tracking systems Project management 5 years of ITSM Incident, Change and Problem management This position may attend meetings on an infrequent basis.

Additional travel may be required, Member Companies, Professional Associations, and Professional Development.

PHYSICAL DEMANDS WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EEO Employer Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.

– provided by Dice