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Designated Manager

SYNERGY HomeCare of Schaumburg

This is a Full-time position in Schaumburg, IL posted October 22, 2021.

The Designated Manager reports directly to the franchise owner and is responsible for guiding and coordinating all operations of the SYNERGY HomeCare business.

This position includes leadership and management of all areas of the business including Inquiry Management, Intake, Scheduling, Client Care, Human Resources to include employee recruitment and retention, Quality Assurance for employees, clients, Marketing, and Sales.

This position entails developing office communication protocols, streamlining administrative procedures, and setting the standards for a client and caregiver-centric office.

A vital component of this position is to communicate the agency’s mission and vision to ensure our caregivers, clients, family members, and referral partners fully understand the benefit and value of SYNERGY HomeCare’s range of services.

The Designated Manager will help maintain and grow existing business as well as work with the team to increase our client census.

Additionally, the Designated Manager will be responsible for collaborating with the owner to enhance client satisfaction, employee satisfaction and morale, and revenue growth.

Qualifications:
Bachelor’s degree in health or business and one year of supervisory or management experience within home care or licensed health care program preferred
Two years supervisory or management experience in-home care or other health-related setting (preferred)
Knowledge of health care operations
Possess at least two years experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services
Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)
Knowledge of scheduling software or CRM preferred
Knowledge of Relias or training platforms preferred
Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills
Well-honed time management skills
Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:
Accountability to the owner with total oversight of the business
Work with the owner to develop the annual budget and operational plan
Lead the Operations Team in the performance of their daily responsibilities
Is available to provide coaching and guidance as necessary in the day to day operations of the business
Understand the informational requirements and provides reports to the owner
Supervise the coordination of office communication
Coordinate staff meetings and appointments for the office
Enters, maintains and ensures proper compliance of client, employee, payroll, billing, and related accounting data and the backup system as required
Oversee all Human Resource functions
Oversee scheduling responsibilities and tasks associated with scheduling
Coordinate payroll/billing
Improve employee and client retention rates through active communication and problem-solving efforts
Be the reliable point of contact for employees, clients, and referral partners
Participate in the on-call rotation, answering after-hours calls
Innovate and create initiatives to ensure an exemplary company reputation
Work with the owner to develop the annual budget and quarterly business plans
Monitor key performance indicators (KPIs) to achieve and exceed revenue goals and increase gross and net profit metrics
Observe all state and federal guidelines and state licensing requirements (if applicable) for compliance
Develop and maintain positive relationships within the healthcare and referral community
Responsible for interviewing and hiring administrative positions

This job description is not intended to be all-inclusive.

The employee will be expected to perform other reasonable duties as assigned.

Please email resumes to paulfisher@synergyhomecare.com