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Customer account manager la grange

Sterling Engineering

This is a Full-time position in Lyons, IL posted November 7, 2019.

The Account Manager is a critical component of the Aftermarket Service team.

Each representative provides commercial oversight and administration of customer orders placed for the Company products sold.

Be the point of contact for customers in regard to order entry, order status, part number pricing and material availability Perform regular data entry and maintenance regarding orders Service as a customer advocate while participating in internal order status reviews Identify process issues and participate in the development and implementation of process improvements Support the growth initiatives of the business Own and resolve customer account issues to complete resolution Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers Support internal customer’s needs on order status updates and issue resolution Track and manage expedites, order entry cycle time and order entry accuracy to meet operational metrics Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction Understanding of and the ability to apply International shipping terms as well as International payment methods : REQUIREDFour-Year College Degree (Business, Marketing, Engineering)Experienced computer user – MS Office Suite, SAP is a plus.Excellent interpersonal verbal and written communication skillsDetailed, accurate and able to set priorities among competing demandsSelf-starter, dependable and efficientFocused, responsive to deadlines