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Case Manager

Sertoma Centre, Inc.

This is a Full-time position in Alsip, IL posted June 10, 2021.

Case ManagerJob Code:2021-CORP-037Location:Matteson, ILFT/PT Status:Regular Full Time Job Summary:

Sertoma Centre is an accredited non-profit serving nearly 1,700 individuals with developmental and/or intellectual disabilities and those living with mental illness from Chicago and the south/southwest suburbs. Based in Alsip, IL, we employ 314 staff dedicated to the mission of providing opportunities that empower individuals with disabilities to achieve personal success.

Provides community support services that focus on community integration through generalization of skills within the community setting. Assists consumers in gaining access to resources needed during their recovery process.

Position Responsibilities

Essential Functions

• Directly deliver services in accordance with applicable Rule 132 program requirements.
• Schedule and document all billing activities to meet departmental deadlines, timeframes and productivity standards.
• Maintain proficiency using the most current information and technology systems available to function efficiently within the department.
• Independently transport consumers in compliance with agency policy and procedure.

Case Manager
• Completes all annual documentation required to maintain consumer records.
• Provide 60% of community support individual or group services off-site.

Intake Casemanager
• Answer intake calls and complete phone screenings for individuals requesting services.
• Schedule initial intake appointments.
• Update intake spreadsheets in order to track demographics.
• Link consumers on waitlists to providers/community resources when necessary.
• Complete standing orders for transportation.
• Coordinate transportation.
• Complete consumer exit interviews.Position Responsibilities:Job Responsibilities

Position Specific
• Facilitate on-site educational individual and group services that focus on developing coping skills needed for symptom management and increasing skills needed for personal growth.
• Assist consumers in gaining access to financial support and maintaining benefits.
• Assist consumers in gaining access to resources needed during the recovery process.
• Provide support in addressing immediate and basic needs of individuals served.
• Manage multiple demands with flexibility in adapting to new challenges while maintaining priorities.
• Maintain updated demographic and administrative information in the consumer Electronic Clinical Record.

Customer Service
• Respect rights and responsibilities of persons served and function as an advocate.
• Exhibit professional conduct and appearance throughout all work environments in compliance with department standards.
• Maintain open and effective communication with agency and provider staff, family and others in response to consumer needs.

• Schedule and update status billing activities on a daily basis in the Electronic Clinical Record.
• Complete all billing notes by the end of the business day every Wednesday for the week prior.
• Adhere to Rule 132 guidelines for completion and standards of clinical documentation.
• Report and document consumer incidents in the Electronic Clinical Record.
• Submit authorizations to ensure approvals and payment of service delivery.

• Respond to and manages crisis situations.
• Report persons that present as a danger to self or others to be entered on the FOID Registry by a Qualified Examiner.
• Report critical consumer and staff incidents to supervisor immediately.
• Transport consumers safely in the community in compliance with agency policy.
• Maintain a safe workplace by following Sertoma Centre’s safety procedures.

• Attend all assigned training sessions offered and required by the organization.
• Seek continuing education units to maintain licensure (as applicable) and best practice standards in community mental health services.
• Participate in at least one training within one-year of hire on trauma-informed principles and/or practices.


Education – Bachelor’s or Master’s degree in human services related field.

Experience –
• Minimum of one year experience working with individuals with mental illness and working knowledge of the recovery-model preferred
• One year case management, linkage, outreach, and/or community support experience preferred.
• Experience with Medicaid Rule 132 documentation and billing requirements preferred.

License/Certification –Current license in counseling or social work preferred

Language – English as a first or second language

Additional Qualifications –
• Valid Illinois driver’s license and documentation of current auto insurance, with good driving record and car available.
• Eligible for and completion of certification process to drive PACE vehicles.
• Must be willing to work evenings/weekend hours as necessary and be on call to respond to emergencies.
• Sertoma Centre provides service to “at risk populations” funded primarily by the State of Illinois. As such, the agency is subject to compliance with the Healthcare Worker Background Check Act, hereafter referred to as the Act. Consequently, all employees are subject to employment eligibility conditions set forth in the Act, both now and in the future.

Competencies (Knowledge, Skills and Abilities)

• Effective communication skills, both written and oral.
• Promote awareness of mental health, both internally and externally.
• Actively and productively participate in team meetings.
• Check work e-mail, voicemail, interoffice mail daily. Respond to all e-mails, voicemails, memos, and other request for information with 48 hours or
• Limit all agency cell phone usage to business only purposes.

Job Specific Skills
• Effective organizational skills
• Motivational Interviewing
• Basic Counseling Skills
• Separation of personal beliefs within clinical work

Industry Knowledge
• Signs and symptoms of mental illness.
• Best practice treatment approaches for addressing mental illness in the community mental health environment.
• Impact of trauma on mental health status and trauma-informed principles in practice.
• Person-centered Planning
• New developments and practices in the mental health field
• Knowledge of public benefits, community resources and mental health services throughout the south suburbs.

Employment Type: Full Time
Years Experience: 1 – 3 years
Bonus/Commission: No