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IT Help Desk

Allsup, Llc

This is a Contract position in Belleville, IL posted October 14, 2020.

DescriptionPhone SupportCompleting tickets assigned via the ticketing systemSetting up Workstations with computers and necessary peripheral devicesInstalling and configuring appropriate software and functions according to specificationsPerform troubleshooting to diagnose and resolve incidentsMaintain records of repairs and fixes in our knowledge base and keep documentation up to dateMaintenance and patching on a rotating scheduleOn-callRequirementsRequirements:Proven experience as an IT technician or relevant educationExcellent communication abilityExcellent diagnostic and problem solving skillsOutstanding organizational and time-management skillsKnowledge of VDI, Windows10, AD and ExchangePhysical Requirements:Able to lift up to 50lbsPhysical desk movesEducation Requirements: Associates Degree in ITPreferred: 2 years equivalent work experienceCompTIA A+ Certification