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HR Coordinator

Insight Global

This is a Full-time position in Des Plaines, IL posted June 7, 2021.

Responsible for providing customers (associates, managers and local HR) with accurate, consistent and timely responses covering a variety of topics from general HR policy to HR systems support (includes but not limited to associate lifecycle transactions, associate handbook inquires and support of online HR systems).

may include assisting customers with background relates and/or leave related transactions; process data entry into HR systems (including but not limited to Workday), identify issues and ensure that policy is being upheld.

Complete the transactional and administrative activities performed by U.S.

Foods HR Shared Services organization back office activities related to HR processes (includes but not limited to Leave of Absence documentation, Leave Management Processes, background and recruiting processes, Personnel Administration, Organizational data maintenance and Compensation Administration, Learning Management and other transactions), and related recordkeeping.

Resolve customer inquiries (associates, managers and location HR) while upholding the company policy and procedures.

ESSENTIAL DUTIES AND The include; answering high number of inbound calls through the HR Shared Services call center.

All coordinators are responsible for being on the call center daily to service and support customers.

The coordinator will also make outbound calls as needed.

Manage reports, case management inquires, HCM inbox items and other transactions daily.

Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues Process requests submitted from the markets, entering data or completing transactional processing into HR systems (including but not limited to Workday and SuccessFactors ) Leverage workflow tools to initiate and monitor to completion of all activities in work lists Partner with HR Operations, HRIS, other HR functional area and third-party provider teams to support efficient research and issue resolution Escalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolution Periodically complete audit and reconciliation of data Update HR Operations procedural documentation for processes supported by HR Shared Services To learn more about how we collect, keep, and process your private information, please review Insight Global Privacy Policy:
Job Requirements:
2+ years of combined Human Resource related experience in a full time or Internship capacity Thorough understanding of data flow among different HR systemsProficient in Microsoft Office (Especially Excel)Ability to work on various tasks and prioritize accordingly and be able to leverage analytical skills in order to comprehend and interpret policies, instructions, correspondences, etc
1-2 Years of Call center or centralized shared services HR environment experience preferred1-2 years of Leave of Absence administration experience preferred; Payroll experience preferred