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eComm Business Process Coordinator

Bunzl Distribution

This is a Full-time position in Morton Grove, IL posted October 22, 2021.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

The eCommerce Business Process Coordinator will collaborate with the Program Manager to ensure best practices and brand guidelines are followed in the development and implementation of our Ecommerce websites through assessment of business requirements and evidence-based recommendations to support process improvements.

Responsibilities:

  • Transition of customers to various eCommerce solutions from legacy platforms by collaborating with sales leaders to ensure conversion, manage feedback about the customer experience and make recommendations about improvements to the eCommerce platform.
  • Organize and collaborate with internal and external customers on data processes to move toward future state.
  • Provide training and support to internal and external customers on digital and eCommerce solutions.
  • Collaborate with internal and external partners to ensure consistent user experience across all pages and devices.
  • Participate in the development of new processes designed to digitize the customer experience.
  • Facilitate modeling business processes and define requirements ensuring alignment with business strategy.
  • Engage in product management to include product planning through requirements, development, and analysis.
  • Documentation of process and workflows through release notes, knowledge articles, and artifacts.
  • Maintenance of user guides and training materials with most up to date features and functionality.
  • Educate business users responsible for managing and operating business processes.
  • Collaborate with eCommerce product management and provide input to production of test cases to ensure features and functions have been delivered to requirement
  • Work with product management in analyzing and verifying business requirements for completeness and functionality
  • Familiarity with agile development processes and able to quickly write effective user stories that can be broken into meaningful tasks by developers
  • Assist program manager with sponsor signoff of requirements
  • Maintain ecommerce project timelines and participates in regularly scheduled meetings with key stakeholders
  • Maintain work item prioritization and project list for the team

Job Requirements:

Requirements:

  • Bachelor’s Degree in Business, Computer Science, or related field
  • Experience in process and/or project management
  • Ability to successfully manage multiple time-sensitive tasks
  • Experience with an enterprise-class eCommerce platform
  • Effective verbal and written communication skills
  • Ability to work successfully in a team environment, as well as independently
  • Capable of working to both tactical and strategic timescales
  • Excellent productivity and time management skills, and must be detail oriented

 So, what are you waiting for? A new career awaits you with endless opportunities.

 Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion.  Bunzl North America is headquartered in St. Louis, Missouri.  Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

 Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

 Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.