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Dynamic Scheduler – General Medicine

Trinity Health Corporation

This is a Full-time position in Maywood, IL posted May 1, 2021.

Employment Type:Full timeShift:Description:The Dynamic Scheduler promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine.

The individual ensures effective scheduling, report generation, communication and general support for the service area and performs all job duties under the highest customer service standards to exceed customer expectations.

Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments.SCHEDULING: Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments.

a.) Schedules patient appointments in conjunction with orders, urgency of care and patient convenience, involving multiple sites when appropriate.

Ensures that patient is offered services at location and time that is most convenient, while maintaining physician protocol.

b.) Offers wait list to patients that are scheduled over 14 days.

c.) Ensures that new patient appointment information is obtained at time of scheduling appointment.

If missing, follows up with patient prior to visit to secure data.

d.) Cancels clinic patient appointments as necessary.

Responsible that all patients are notified and rescheduled in a timely manner.

e.) Monitors physicians’ schedules daily for optimal physician schedule.INSURANCE VERIFICATION: Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment.

a.) Responsible for maintaining knowledge of insurance status and benefits.

Continuously updates knowledge by attending educational forums and reading appropriate written communications.

b.) Collects appropriate co-pay, or co-insurance for visit.

c.) Informs patient of self pay status and follow policy protocol.

d.) Maintains registration requirements for overall and plan code accuracy.COMPUTER APPLICATIONS: Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up-to-date.

a.) Proficient in clinical, registration and scheduling software systems.

d.) Learns new systems as required.TELEPHONE UTILIZATION Efficiently and effectively manage a high volume of telephone calls to the service area.

a.) Answers calls using telephone customer service skills and maintains 95% for customer telephone skills.

b.) Follows complex telephone protocols for screening to appropriate specialty areas for acute/new patients.Position Requirements:Education: Associates Degree OR equivalent training acquired via work experience or education required; Bachelor’s Degree OR equivalent training acquired via work experience or education preferredExperience: 3-5 years of previous job-related experience requiredTrinity Health’s Commitment to Diversity and InclusionTrinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.