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Sr Manager Salesforce Governance & Administration

Health Care Service Corporation

This is a Full-time position in Chicago, IL posted May 1, 2021.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families.

As an industry leader, HCSC also has been helping to make the health care system work better for all Americans.

To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions.

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

Sr Manager Salesforce Governance & Administration
  4/7/21 Full-Time Regular IL
– Chicago, TX
– Richardson

Job Purpose:
This position supports Salesforce Platform Strategic Engagement (SPSE) Teams Enterprise Administration and Governance Group across a platform of 10 Salesforce orgs and their child environments.

Salesforce security and risk reduction are paramount concerns; as well, enabling a foundation for high performance Production orgs.

This position works across teams to manage Salesforce platform administration applications and to engage with Architecture, Business, Application Development, and Application Support teams.

Within that context, the Lead will assign responsibilities to team members to govern and administer Salesforce orgs and applications.

The lead will assist the management create a strategic plan to ensure that the Salesforce platform is reliable, scalable and secure.

Job Requirements:
* Bachelors Degree and ten years of Information Technology OR Technical Certification and College Courses and 4-year Information Technology experience OR 11 years Information Technology experience.

Eight years of experience with the platform with large enterprises.

* Experience with a variety of Salesforce solutions as a manager.

* Three years of experience with leading a team as a people manager, including annual performance reviews and setting realistic goals for the team members.

* Experience with securing PHI data in either Financial or Healthcare Salesforce environments
* Admin certified or ability to obtain within 6 months
* Strong understanding of the Salesforce platform
* Ability to build custom apps and objects, formula fields, workflows, custom views
* Strong Understanding of best practices and functionality
* Proven Salesforce DevOps experience
* Experience in working with Salesforce support Business / Technical requirements definition & management SDLC Methodology
– Agile / Scrum / Iterative Development System
* Performance management Conceptual thinking Creative thinking
* Problem solving and analytical thinking
* Strong oral/written communication skills
* Strong ownership of the activity
* Mentorship of other team members

Preferred Requirements:
* Bachelors degree in computer science or Information Technology related
* Ability to understand and articulate complex requirements
* Experience in troubleshooting Salesforce system issues
* Additional certifications
* Understanding of various clouds such as health cloud, community cloud, marketing cloud, etc.

* Experience in multi-org environment with diverse business needs

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Drug screening and background investigation are required, as allowed by law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Expertise Information Technology

Job Type Full-Time Regular

Location TX
– Richardson, IL
– Chicago

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned.

All applications, including resumes, must be submitted through HCSC’s Career website on-line application process.

If you have general questions regarding the status of an existing application, navigate to “my account” and click on “View your job submissions”.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,
Divisons of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association