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Ecommerce Project Implementation Manager

ITTConnect

This is a Full-time position in Forest View, IL posted December 3, 2019.

ITTConnect is seeking a E-Commerce Implementation Manager for a client that is a leader in SaaS Cloud Commerce.

No C2C or Visa Sponsorship Job location: Fort Lauderdale (Downtown), FL NO remote work The E-Commerce Implementation Lead is responsible for ensuring that our clients derive maximum value from our Cloud Commerce Platform, working as a true consultant to guarantee projects implementation while increasing product adoption and client s satisfaction.

Responsabilities: Understand the project scope, guide all the stakeholders during the implementation process acting as an e-commerce expert and applying the best practices; Have the ownership and be accountable for the project success; Manage process for new customer implementation projects including coordinating and supporting both the internal and partners development team and the customer project team all the way through business requirements and technical architecture, training, and go-live; Educate client stakeholder groups on our platform and value; Interact with different areas within the organization, such as sales and R&D teams; Be able to quickly report ALL the current projects status at any time in detail (high level of organization and attention to the details); Prioritize replying customers’ as fast as possible; Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process); Be able to do platform demos for partners; Manage implementation project leading the communication between all the stakeholders (client and vendors) and set the pace giving visibility for everyone (avoid miscommunication and keep everything under control); Act as a solution architect helping the clients to implement new capabilities; Improve our clients’ Net Promoter Score; Be able to support the sales team to answer an e-commerce platform RFP.

Requirements 5-10 years of experience in IT, preferably with a background in e-commerce.

Demonstrated ability to work well with people at all levels of the organization; Ability to work with multiple cross-functional groups, including business and technical teams; Analytical and logical thinking to design simple solutions to complex problems; Understanding of front-end development (HTML, CSS, JavaScript, React, etc.) is desirable; Clear, accessible and user-friendly communication to easily transmit your ideas to any audience; Organization and self-motivation to work in an environment with great autonomy and flat hierarchy.

Must be incredibly detail-oriented to act as an implementation project manager; Experience in SaaS e-commerce platform preferred but not required; Experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.) preferred but not required; Bachelor’s degree in Software Engineering or related discipline.

– provided by Dice