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Telecommute Bilingual Customer Service Representative


This is a Full-time position in Lincolnwood, IL posted June 7, 2021.

A consulting firm that provides consulting and operations improvement with a focus on several specific sectors is seeking a Telecommute Bilingual Customer Service Representative.Individual must be able to fulfill the following responsibilities: Respond to Inbound/Outbound Call Inquiries Initiate outbound calls to respond to inquiries and to follow-up with previous contacts Perform support ticket transaction resolution tasks and administrative functionsQualifications Include: Bilingual in either Arabic, Cambodian, Cantonese, Korean, Laotian, Mandarin, Russian, Somali, Spanish, Tagalog, Ukrainian, or Vietnamese Related experience and/or training in customer service Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Demonstrated general knowledge of PC navigation and commands (I.e. copy, paste, highlight functions) Proficiency with writing skills, including ability to compose reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public