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Technical Support Representative

Kelly Services

This is a Full-time position in Champaign, IL posted February 22, 2021.

**Job Description**Are You Looking for What-s Next in Your Career?New JobNew BeginningNew YouOur support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.What Your Virtual Work Environment Looks LikeÂ
· A private workspace with locked door in your permanent residenceÂ
· Quiet environment free of background noise and interruptionsÂ
· A secure workspace free from cell phones/video devicesÂ
· Arrangements for dependent care and other obligationsWhat You-ll Love About UsÂ
· Paid training at $13.50Â
· Increase to $15.00/hour after successful graduation of NestingÂ
· Earning potential up to $17.75/hour after successful completion of the full Continuity ModelÂ
· You may be eligible for medical; dental & vision benefits 30 days after 90 days of employment.

More information regarding benefits can be found by visiting this websiteÂ
· Paid Time Off and Paid Holidays available for eligible employeesÂ
· Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teamsWhat You-ll Do Every DayYou-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.

You will be expected to support the iOS queue and quickly enhance your skillset by supporting the MacOS queue.

These enhanced skill sets will take place within 30-60 days of employment.

Further skillset enhancements into second level support may be required based on business needs.Â
· Locating music, apps, and movies on various devicesÂ
· Billing issuesÂ
· Fraud managementÂ
· Product feature inquiriesÂ
· Resolving username and password difficultiesÂ
· Troubleshooting email, wi-fi connectivity and web browser issuesÂ
· Navigating customers through various appsÂ
· Data back-up, sharing & synchronization troubleshootingÂ
· Verifying proper hardware and software configuration and set upÂ
· Diagnosing and resolving issues including internet connectivity, email, application downloads, and more**Requirements**What We-ll Love About YouÂ
· Regular, consistent, and punctual attendance.Â
· Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary.Â
· Must be able to work a 2nd shift between 1pm
– 1am ESTÂ
· Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customersÂ
· Possess a strong work ethic with a stable work historyÂ
· Great communication skillsÂ
· Desire a long-term career with growthÂ
· Openness to feedback and willingness to improveÂ
· Familiarity with iOS and/or MacOS, or comparable technologyWhat You-ll NeedÂ
· High School Diploma or GEDÂ
· Must be 18 years or older except where prohibited by law.Â
· Minimum 6 months of customer service experienceÂ
· Legal authorization to work in the USÂ
· High speed internet service#KellyConnect**Why Kelly** **®** **?**Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills?

We thought so.

We’re KellyConnect®—and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location.

Looking to work from home, or work specific hours?

No problem.

Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.**About Kelly** **®**At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential.

In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live.

Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.

Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.