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Technical Customer Support Analyst

Ems Linq

This is a Full-time position in Chicago, IL posted July 26, 2021.

Technical Customer Support Analyst We are a national, innovative, high-growth software company devoted to K12 education administration.

Our products beat the competition by focusing on all the business operations of K12 schools, including financial, school nutrition management, and school registration.

We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service.

Our workforce is talented, loyal, dedicated and highly enthusiastic.

This is a fantastic career opportunity for the right individual.

CULTURE We offer challenging work in a team environment.

We respect each other and collaborate for continuous improvement.

We are the experts in our product lines and anticipate the needs of our customers.

Our customers say we work efficiently and always strive to provide the proper solution.

We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.

BASIC FUNCTION As a Technical Support Analyst at EMS Linq, you will work as a member of a cross-functional team to deliver business critical applications of high function and technical quality.

You will be responsible for working closely with the product owner and quality assurance to create software that meets the business needs.

You are able to quickly learn new business domains and work as part of the team.

You are passionate about delivering working software to the business.

KEY TRAITS * Technical Excellence: A passion for learning high quality software through application of engineering practices.* Continuous Improvement: A drive to find better ways to do things* Teamwork: A commitment to working as part of a team to achieve the best results KNOWLEDGE REQUIREMENTS * Bachelor’s degree in Computer Science, or equivalent working experience* Understanding of T-SQL database systems* Understanding of object-oriented programming* Written and verbal communication skills with the ability to communicate effectively with all stakeholders* Collaborate with teams to clarify design and implementation while meeting project needs* Collaborate with other developers and architects (when appropriate) to determine optimal solution* Complete projects/tasks on a timely basis, according to the team commitment SKILLS YOU WILL ACQUIRE * Excellent Opportunity to learn and work with the following technologies:* Java* .NET Framework* MySQL* SQL Server* Web Services* JavaScript* Java Spring MVC* CSS, HTML, and web UI TOTAL REWARDS * Generous 401K with matching 4% of base salary* Health insurance paid 100% for employee; 80% for spouse/dependents* Paid Time Off (PTO) Plan and paid holidays* Annual bonus EOE STATEMENT: We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law