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Customer Service Representative

2020 Companies

This is a Contract position in Rock Island, IL posted November 9, 2021.

Overview: 2020 Companies has immediate part-time technical jobs representing our client, Samsung Electronics America.Job DetailsWe are seeking a driven and collaborative Level 1 Technician who has a focus in Customer Service and Android products.Your Role as a Customer Service Technician is to:Work within the Samsung Service Center store in Maywood, NJDeliver excellent customer service to support the Samsung Electronics America brandPerform Level 1 tech support and repairsEducate customers on the product interfaceTroubleshoot and diagnose device issuesExpertly handle customer concernsCollect and process Out-of-Warranty paymentsDocument all customer interactions via SEA’s processing systemsWe are looking for someone who:Has at least 1 year customer service experienceIs an excellent communicatorEnjoys a dynamic environmentIs able to work nights, weekends, and holidaysHas impeccable integrity and the ability to maintain customer confidentialityWhats in it for you?Competitive PayPaid WeeklyPaid TrainingApparel and Equipment ProvidedUpward Mobility at 2020 CompaniesWith 2020 Companies’ rapid growth comes an exciting career path and professional development opportunities.

We represent companies throughout the US across multiple industries affording unlimited growth.

2020 trains you to succeed in any environment, and equips you with the best technology and training to be flexible, engaging, and adept at solving problems.

A typical career path starts here and progresses to high-level projects and opportunities.Join the 2020 Team Today.Apply now for immediate consideration.2020 Companies are an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Job Contact: Duties and Responsibilities: Job Description: Greet, welcome and direct guests to appropriate center staffAnswer, screen and forward any and all incoming phone calls, while providing center information when neededHelp to ensure center opening and closing procedures are followedMaintain accurate log of incoming and outgoing parcelPreserve basic knowledge of Android OS, and Samsung products and service offeringsAll other duties as assigned by managerQualifications:High school diploma or equivalent required; Business degree preferredAbility to talk comfortably one-on-one, in crowded situations, and on the phoneCommitment to customer satisfactionProfessional appearanceMicrosoft Office Proficient