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Customer Service Representative

V-Tex Inc

This is a Full-time position in Buffalo Grove, IL posted June 8, 2021.

CUSTOMER SERVICE REPSUMMAY OF POSITIONSeeking a motivatedperson capable of multi-tasking and enjoying a fast-paced work environment in a rewarding customer service department of a growing company. The ideal candidate must be able to enter phone orders, fax and email orders as well as multi-task be self-motivated, a team player and detail oriented. As a member of our team you will be responsible for maintaining an excellent standard of service and appreciate the high level of customer satisfaction we desire to maintain as a successful, established, growing business.RESPONSIBILITIES Attract potential customers by answering product and service questions as well as suggesting other items in our line that might be of need as well as all the other additional services we offer to our customers.Maintain customer records by updating information when necessary.Process exchanges and returns.Resolve product or service problems by clarifying customer complaints, determining the cause of the problem and selecting and explaining the best solution to solve the problem; expediting corrections and adjustments, and following up with our customers to ensure their satisfaction.Enter orders into our computer system.Make calls to customers that have expressed interest in our product line, as well as contacting existing customers and making sure all of their needs are met, and that they are aware of new items, catalogs or opportunities to up-sell.Other tasks as required to make sure our growth is ensured and our team operates to the best of its ability to maintain the brand image we have generated throughout our industry.SKILLS/QUALIFICATIONSRequired to have a minimum of 5 years customer service experience.Must work well under pressure and be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.Detail orientedHave problem solving ability as well as excellent listening skills.A knowledge of computers and Excel, as well as the ability to type a minimum of 45 WPM.BENEFITS401(K)Partial health insurance coverage.Casual dress policyThe ability to grow at your own pace, contributing directly to the success of the company and thereby also being able to take control of your own financial success.This job is for someone who wants a fun, challenging day in an environment where stability and success are one and the same