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Customer Service Representative


This is a Full-time position in Chicago, IL posted June 10, 2021.

TravelZap is revolutionizing the travel industry, one group vacation at a time. Using our proprietary technology, personalized processes, and streamlined travel dashboard we provide our customers with a professional, highly-responsive, full-service experience. We are looking for experienced Client Success Specialists to work in and help develop our new Client Success Department. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team! _ _ $45,000 starting salary + benefits + opportunity for growth Additional information: Health insurance Dental insurance Paid time off Healthcare spending or reimbursement accounts such as HSAs or FSAs Workplace perks such as food/coffee and flexible work schedules Retirement benefits or accounts Other types of insurance Flexible schedules COVID-19 considerations: Temperature checks are performed upon entering the office; masks, gloves, and sanitizing stations are available throughout the office; desks are spaced to allow for social distancing; masks are required when you are up from your desk.Job Requirements:Responsibilities and Duties: Develop & maintain customer relationships Identify opportunities for increased client user experiences Implement customer satisfaction programs & training Handle a large volume of inbound client calls and emails Provide excellent customer service to upset clients seeking resolutions Qualifications and Skills: Be able to think outside of the box, with a passion for creating solutions Must have the drive to maintain high levels of productivity Customer service expert Computer and Internet-savvy Creative problem solver with the ability to make decisions independently and/or while collaborating with a team Experience with CRM and other work management tools such as Jira a plus