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Customer Service Representative

Global Channel Management

This is a Full-time position in Chicago, IL posted May 3, 2021.

Logistics Customer Account Specialist requires:& BA/BS degree required& Logistics& Supply chain& Transportation& Basic to intermediate MS Office skills (Excel, Word, Outlook) & Strong organizational skills, detail-oriented and ability to multitask& Ability to build strong relationships and work with cross-functional partners & Strong communication skills; understand follow- up requirements and escalation process & Problem solving, issue resolution and prioritization skills Desired & Proven track record with customer service & SAP experienceLogistics Customer Account Specialist duties:& Manage orders from receipt through delivery to customer warehouse and distribution centers.& Ensure highest level of customer service. & Responsible for order accuracy by ensuring the right products are ordered, prices, deals, allowances, method of shipment, and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer. & Identify and resolve customer order and inventory replenishment issues within the scope and authority of the position. & Monitor and report baseline customer service key performance indicators (KPI). & Maintain active involvement in the execution and follow through of sales/shipping programs. Associated topics: coordinator, dock, dock c, handler, loader, logistics intern, logistics technician, palletizer, supply chain, warehouse agent