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Customer Service Representative

Wayfair

This is a Contract position in Champaign, IL posted June 9, 2021.

[Customer Support / Remote] – Illinois Residents Welcome / Both PT & FT Available – As a Customer Service Rep you’ll: Troubleshoot and resolve customer service inquiries via phone- email- chat- or- social media while building a relationship with the customer; Provide assistance with post-order issues such as returns- replacements- refunds- delivery status- back order inquiries- etc; Exceed customer satisfaction- efficiency metrics- and- issue resolution targets; Simultaneously navigate multiple software applications and technologies…Hiring Fast >>