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Customer Service II


This is a Full-time position in Lake Forest, IL posted February 16, 2021.

Location: Lake Forest, IL

Duration: 1 year


3 – 5 year experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word. A Bachelor’s degree is required.

Available opening for client Customer Service and Order Support position for a multi-Division Contact Center requiring direct customer facing interactions, via phone calls, emails and chats

Job Requirements:

This position requires:

– Strong analytical, verbal, and written communication skills for order placement, management and customer inquiries, problem-solving.

– Process multi-faceted customer requests, complaints and inquiries to resolution

– Ability to work as an individual contributor as well as in a Team environment

– Predictable and reliable attendance as required

– Microsoft software suite and keyboarding skills.

– SAP/ERP system software experience is a plus.

– Quality System policies and procedures adherence. 

– A 4-year education BS/BA degree.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.