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Commercial Customer Service Representative (CSR) Insurance

Godfrey Personnel

This is a Contract position in Downers Grove, IL posted January 2, 2021.

Our client, a Retail Agency located Suburban Downers Grove, Illinois is in search of an Experienced Customer Service Representative (CSR). This person will consult with insured on a daily basis. Our Customer Service Representative will be responsible for providing external customer service to current clients & new prospects, processing policy changes, maintain knowledge of our products, answer any questions our clients may have.


Job Requirements:


  • Must have Active Illinois Property & Casualty Producer’s License
  • Must have Insurance Experience with an Independent Agency, MGA or MGU
  • 2-10 years of Current Commercial Property & Casualty Insurance Experience as a Customer Service Representative (CSR) or Commercial Technical Assistant
  • Service existing Commercial book of business
  • High level of customer interaction, creative marketing, preparing renewal proposals, certificates of insurance, etc.
  • Self-starter, problem solver and self-motivated
  • Strong knowledge of Illinois Insurance coverages
  • Proficient in Microsoft Systems, Word, Excel and Outlook
  • Knowledge of Applied Management System like: EPIC, TAM or AMS 360
  • Excellent communication skills and strong ability to relate to our insureds


  • Generous Paid Time Off
  • Health, Dental, Vision Insurance, 401K Contribution, STD, LTD, Flex Spending & Wellness Programs

RELATED TERMS: Commercial Insurance, Property & Casualty Insurance, Insurance Customer Service, Insurance CSR, Commercial Lines Insurance, Commercial Property & Casualty

Please call Godfrey Personnel, Inc. for Immediate and Confidential consideration and additional details. If you have Current or Recent Insurance Experience, please call us regarding other available positions of visit our website for a more complete listing of opportunities.

For over 70 years Godfrey Personnel, Inc. has been a leader in meeting the staffing needs of Insurance Companies, Brokers and Third Party Administrators. Listening to what our clients want is how we have remained the best in the business since 1950. Our clients can tell you it is the quality of service that has kept Godfrey a leader. Professional and Confidential service you can trust!

PHONE: (630) 613-9658