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Call Center Representative – Remote – Full-time – Days

AMITA Health

This is a Full-time position in Joliet, IL posted February 22, 2021.

We Are HiringWe are looking for a Contact Center Representative who combines exceptional customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly. Engage in collaborative team environment.REMOTE Work From Home Opportunity! After successful completion of your introductory period, training and meeting applicable metrics; the opportunity to work from home may be available. Or if you prefer to work on-site, we are excited to move to our new location at 1000 Remington Boulevard, Bolingbrook. We are dedicated to providing a comfortable and complete workplace. Entry is access controlled with continuous common area surveillance. Personal items can be secured. Our workplace offers beautiful campus with walking trails, plentiful free parking, an on-site Café, refrigerators and microwaves are also available, and lounge seating throughout the building.What You Will DoAs an Associate with AMITA Health, you will have the opportunity to answer incoming calls and performs triage of inquiries.Responsibilities:* Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.* Collects relevant caller data to assist with measurement, tracking and reporting activities.* Track inquires, questions and answers and provide resolution.* Performs additional clerical duties as assigned.* Managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between AMITA and the caller* Utilizes multiple computer systems to log and retrieve information. Enters patient information into a customer information system to register patients, schedule an appointment, verify insurance eligibility, send messages. Responds to inquiries in a prompt, accurate and courteous manner following standard operating procedures. Meeting monthly metrics and goals established. Proving an exceptional customer experience at every encounter.What You Will NeedEducation:* High school diploma or GED requiredExperience:* 1 year of healthcare experience as a Central Scheduler, Contact Center Representative, Patient Service Representative, Medical Assistant or other relevant healthcare setting strongly preferredWhy Join Our TeamAMITA Health, one of the largest health systems in Illinois, is comprised of 19 hospitals and more than 230 sites of care. With more than 900 providers in its medical groups, 26,000 associates and 7,000 physician partners, AMITA Health serves over 6.6 million residents in the greater Chicagoland area.We are committed to improving accessibility to healthcare in the communities we serve. We hold ourselves accountable to our patients and one another, and we work hard to treat the whole person, body, mind and spirit. Our compassionate, talented team members are the source of our strength, and we invest heavily in their well-being. We offer significant professional opportunities, career advancement potential, comprehensive training and competitive wages.Equal Employment Opportunity EmployerAMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster SupplementPlease note that AMITA Health will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. AMITA Health will not solicit money or banking information from applicants.