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247 Headhunting: Call Center Representative

247 Headhunting

This is a Contract position in Du Page, IL posted November 25, 2021.

Position Title – Customer Service Rep Address – Plainfield-IN 46168 training in the office, but they will then go home until all return to office in January 2022 Pay $16hr Start date – 11/8 Hours – M-F Flexible between 8am – 8pm Terms – 12 month contract to hire MUST BE VACCINATED Required: High School diploma Call center experience Customer Service experience Job Responsibilities: Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD): Candidate will be on the phone speaking to callers.

Candidate will be responsible for speaking to members/providers and answering questions related to their eligibility and benefits.

Describe the performance expectations/metrics for this individual and their team: Candidate is expected to be logged in to the phone and ready to take calls at the beginning of their shift.

Candidate will have quality goals to meet in customer service.

Tell me about what their first day looks like: Candidate will meet with Trainers and HR during orientation.

What previous job titles or background work will in this role?

Customer Service positions, dealing with customer face to face or in a Call Center environment.

Candidates who have worked with multiple systems work well.